Why I Hate Sprint (and it's probably mutual)

So this has been going on with me since the beginning of the year. Sprint changed their website and security measures and suddenly I did not own my account anymore. I can log in, but not be able to do a damn thing (even pay my bill!). 

It says I am not the "owner" of the account, but I can request permission to do things on my account from the owner, which is me. So I have to request from myself permission to do things, but since I am not the owner I can't grant myself those permissions. Get that?!?

I am glad you do, because Sprint can't figure out their shit. It has been a vicious circle every time I hit up Sprint with their "live chat". I usually try this once a month just for shits and giggles just to cuss out the "customer service reps" (and I use those words lightly). They just can't seem to comprehend that they only need to make me the admin of my own account and everything would be resolved.

We go through every password, user account, security question, and PIN but they just can't let go of the fact that I am not the owner. I clearly am. It only has one phone on it! And one person! Me! It has been like that for over 10 years!

So yesterday I accompanied my roommate to...the Sprint store (no I didn't get escorted out). After she handled her business it was my turn. I calmly explained the situation and the guy was like "i'll just verify your identity here and it should clear everything up". I just chuckled yeah right. I mean we went over everything again: security questions, email address, passwords, PIN numbers. He even scanned my driver's licence as proof I was who I said I am. I even provided him with a second form of ID. It all went in the system. To no avail.

So today I try to go into my account just out of curiosity. It didn't work. I went into chat again. It wasn't pleasant. Afterwards Sprint was nice enough to send me a chat transcript to my email. This is what followed:

Chat ID: 734467089624504544

DATE/TIME: 2017-10-22 18:40:34

Your chat transcript:

Sprint : We received your information and will connect you with a Chat Specialist soon Bradley J : Thanks for contacting Sprint. I am happy to help you today. Bradley J : Hello Larry Bradley J : Sometime online account is not created with the help of PIN. Bradley J : So, let me check your profile. You : Listen. I am tired of this crap and want it fixed. I even went to the Sprint store yesterday. Bradley J : Sure, I will help you with this. Bradley J : May I please have your 6-10 digit numeric PIN or the answer to your security question so I can access your account? Bradley J : I sent your account PIN and security answer by text to your phone. You should receive it within a few minutes. Please check your text inbox and provide me with your PIN so I can access your account. You : XXXXXX Bradley J : Thanks , please follow few steps to become account admin. You : go Bradley J : Sure, We just sent your username to 4075528885. Bradley J : Steps are: Bradley J : 1.Sign in to sprint.com with a valid username and password. 2.Click MySprint 3.Click the Permissions Bradley J : 3.Under the Preferences tab, scroll to the All about my Account and select the request access link Bradley J : 4.Provide the Account Number and Account PIN and Select Continue ?No message will be displayed. The user can simply go to the My Account Tab and now have full Account Owner Access. You : Your request for access to see and control more of your account is pending. It was sent to the person who opened your account for approval. Bradley J : Please check your email, bamavon@aol.com and approve it. You : I am the person who opened the account. I am the only one on the account. It wants me to give permission to myself which it doesn't allow Bradley J : Okay, Can I connect you to technical so that you can double check it? Bradley J : Usually email sent for approvals. You : you can connect me to anyone that can solve this problem Bradley J : Sure, Sometime email can take sometime. Bradley J : Let me assure that in all cases you will receive it. Bradley J : Note: If hold time persists , then you can call advance care at 1-888-211-4727. You : uh huh You : anytime guys Alex V : Thank you for your patience. My name is Alex in Oklahoma City. To better assist you, please allow me a moment to review your chat log. Alex V : From my understanding, you're having problems with your sprint.com account? I definitely understand how much of an inconvenience this can be. I will be more than happy to see what options we have available to get this matter resolved for you. You : it says i am not the owner but i am Alex V : I understand. One moment while I review the account. Alex V : I've reviewed the account and I see that there is currently a restriction on the account. In order to remove this restriction, you would need to speak to our fraud department as they need to validate your information for security purposes. Unfortunately our fraud department is currently closed, but I can provide you with their number , as well as the hours of operation. Once our fraud department validates your information, you'll be able to create a new account to gain access as the account holder. You : listen here you motherfuckers.... I went by the sprint store yesterday and verified my identity...and my PIN...and my password. this shit has been going on for over 4 months!!!!!! It is my fucking account! I have all the verified info necessary! Do you want some fucking blood or a DNA test?!?! You : This is complete bullshit! You : I should be getting a major discount or money back for this damn inconvenience! You : OVER 4 FUCKING MONTHS AND NO ONE CAN FIX MY ACCOUNT?!? You people are worthless and as soon as my contract is up i am going to give my money to someone else Alex V : I understand and I apologize for the inconvenience, I understand you verified your identity in the store, however only our fraud department is able to remove this restriction. Our fraud departments number is: 888-788-0788. They're open Monday - Friday 9am -6pm central time zone. You : Fuck you and your fraud dept You : worst customer service ever

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I should have followed that up with "have a magical day!", but I think I will use it next time. And yes, there will be a next time...